Frequently Asked Questions
Everything you need to know about keeping your tech running smoothly.
General Support
Slow performance is usually caused by background apps, outdated software, or malware. We can clean and optimize your system to restore speed or provide remote support and guidance.
We recommend every 6–12 months to keep your system fast, secure, and reliable.
Yes, we offer both remote assistance and on-site support depending on your needs. On-site support may have fees applicable for call-outs.
Security & Protection
Signs include pop-ups, slow performance, unknown apps, or unusual behavior. We can run a full security check.
Yes. In most cases, we safely remove threats while keeping your data intact.
Yes and no. Windows has a strong built in Anti-Virus. Even careful users can be targeted. We can set up proper protection for you. We recommend using a reputable Anti-Virus software, or using Windows's built in system - Windows Defender!
Repairs & Upgrades
Yes, we handle both hardware and software issues for laptops and desktop PCs.
We’ll give you honest advice based on your system—no unnecessary upselling. What is required for your system may differ to what others suggest. We promise to provide honest and professional advice!
Yes. These are some of the most effective upgrades to improve speed and performance.
Maintenance & Upkeep
Keep your system updated, remove unused apps, and do regular cleanups. We offer full maintenance services.
Every 6–12 months. Dust buildup can cause overheating and slow performance.
Yes. Long-term overheating can damage internal components if not addressed.
Network & Setup
This could be due to settings, drivers, or background usage. We can diagnose and fix it.
Data & Safety
Yes. Regular backups protect your data from loss, theft, or system failure.
Yes your data is safe with us. We guarantee that any information given to us, is consensual and kept strictly with our system and only used for marketing purposes if agreed upon! Any information on your device, stays on your device!
Still have questions?
Contact Triforge Solutions