Refund policy

Warranty, Returns & Refunds Policy

In compliance with the South African Consumer Protection Act (CPA), No. 68 of 2008

Welcome to the Triforge Solutions (Pty) Ltd Return Policy. Please read the terms below carefully to understand your rights and obligations regarding hardware returns, technical services, and warranty claims.

1. Overview and Purpose

At Triforge Solutions (Pty) Ltd, customer satisfaction remains our primary focus. This policy clearly outlines the operational terms and conditions governing component hardware returns, technical diagnostic assessments, and refund processing.

Important Notice: By procuring components, utilizing our IT support infrastructure, or settling an issued invoice, clients explicitly accept and agree to the guidelines structured herein.

2. Standard Software & Technical Services

Diagnostic Assessments

Technical diagnostic fees cover the specific bench time, specialized laboratory utilities, and skilled labour resources required to comprehensively evaluate any device. Consequently, diagnostic fees are strictly non-refundable, regardless of whether a client proceeds with recommended repair quotations.

Rendered Labour Services

Completed technical labour - including operating system setups, physical machine setup and configuration, and malicious software removal - is deemed fully delivered and final upon successful collection or client hand-over.

Data and Backup Liability

  • It is the exclusive responsibility of the client to ensure full system and data backups are conducted prior to routing physical assets to Triforge Solutions.

  • We accept no liability or responsibility for incidental data loss occurring during active hardware profiling or software assessment phases.

3. Hardware Component Warranties

Distributor-Backed Coverage

All electronic sub-assemblies, PC hardware components, and related peripherals supplied by Triforge Solutions are covered exclusively by the direct technical warranties extended by local official distribution houses and original equipment manufacturers (OEM).

Warranty Return Merchandise Authorization (RMA)

Defective units must be booked back in with Triforge Solutions to undergo evaluation. We manage and execute the complete technical RMA pipeline with distribution logistics on behalf of the customer.

Express Warranty Exclusions

Warranties are completely void if hardware assets display degradation from:

  • External physical impacts or dropping.

  • Clear evidence of liquid contamination.

  • Internal tampering or unapproved modifications.

  • Unapproved BIOS modifications.

  • Localized electrical surge damages (including utility load-shedding faults).

4. Returns and Restocking Processes

Change of Mind / Unopened Hardware

Pursuant to standard CPA directives, client orders can be returned within seven (7) business days from actual delivery, provided all physical assets remain entirely unopened, seals are intact, and retail outer boxes match pristine delivery conditions.

Handling & Restocking Fees

Triforge Solutions reserves the right to levy a formal handling and restocking fee of up to 15% on any open-box cancellations, or custom hardware profiles dispatched explicitly from distributor warehousing chains on request.

Direct Marketing Cooling-Off Period

Where transactions originate explicitly via direct technical marketing channels, consumers maintain a legal right to a five (5) business day cooling-off interval to cancel procurement without structural penalty.

5. Device Collections and Unclaimed Items

Fourteen (14) Day Notice

Clients are immediately notified once official diagnostic evaluations or structural repairs are concluded. Equipment must be picked up within 14 calendar days of notification unless explicit written exceptions are authorized.

Storage Costs & Abandonment

Overdue collections may attract reasonable daily storage costs. If individual devices remain completely unclaimed after ninety (90) calendar days, Triforge Solutions reserves a full legal right under local asset-recovery frameworks to dispose of or liquidate the hardware to cover unrecovered distributor components and bench labour expenditures.

6. Official Compliance and Technical Logging

For any direct technical inquiries, system warranty validation, or to initialize a formal RMA logging request, please contact management immediately using the channels outlined below:

  • Company Name: Triforge Solutions (Pty) Ltd

  • WhatsApp Number: +27 82 956 6030

  • Official Support Email: triforgesolutions@outlook.com