Privacy policy

Privacy Policy

Last updated: June 19, 2026

Triforge Solutions operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Triforge Solutions is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Policy Priority Notice: If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include data that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact Details: Your name, address, billing address, shipping address, phone number, and email address.

• Financial Information: Credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

• Account Information: Your username, password, security questions, preferences, and settings.

• Transaction Information: The items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

• Communications with Us: The information you include in communications with us, for example, when sending a customer support inquiry.

• Device Information: Information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage Information: Information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

• Directly From You: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

• Automatically Through the Services: From your device when you use our products or services, visit our websites, or interact through the use of cookies and similar technologies.

• From Our Service Providers: When we engage third parties to enable certain technologies and they collect or process your personal information on our behalf.

• From Our Partners: Data shared via retail partners or other third-party integrations.

3. How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to perform our contract with you, process payments, fulfil orders, remember your preferences/wishlists, send account notifications, arrange for shipping, facilitate returns, enable product reviews, and create a customized shopping experience (such as product recommendations).

Marketing and Advertising

We use your personal information for promotional purposes, such as sending marketing communications by email, text message, or postal mail, and showing you online advertisements for products or services based on your previous activity on our store.

Security and Fraud Prevention

We use your information to authenticate your account, provide a secure payment experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services.

Security Warning: If you choose to register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use your personal information to provide you with responsive customer support, resolve technical issues, and maintain our ongoing business relationship with you.

Legal Reasons

We use your data to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to participate in civil discovery or litigation, and to enforce or investigate potential violations of our terms or policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances include:

• With Shopify and Vendors: Disclosures to third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

• With Business and Marketing Partners: To provide marketing services and personalized advertising. For example, we use Shopify to support targeted advertising across different merchants and websites. These partners use your info in accordance with their own privacy notices.

• Upon Your Direction: When you request or consent to disclosure, such as to ship products through a specific courier or via your use of social media login widgets.

• Corporate Affiliates: Sharing data within our corporate group or subsidiaries.

• Business Transfers and Legal Compliance: In connection with a merger or bankruptcy, to comply with legal obligations (subpoenas, search warrants), or to protect and defend the rights and safety of our users and the Services.

5. Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the platform. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store and other merchants. To provide these features, Shopify may make use of personal information collected about your interactions. In these circumstances, Shopify is responsible for the processing of your personal information.

• To learn more, you can visit the Shopify Consumer Privacy Policy.

• To exercise your personal data rights with Shopify, you can use the Shopify Privacy Portal.

6. Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users without limitation as to its use by us or by a third party.

7. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

As of the Effective Date of this policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

8. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and we may decline your request as permitted by law:

• Right to Access / Know: Request access to the personal information we hold about you.

• Right to Delete: Request that we delete personal information we maintain about you.

• Right to Correct: Request that we correct inaccurate personal information.

• Right of Portability: Receive a copy of your data or request that we transfer it to a third party.

• Managing Communication Preferences: Opt out of promotional emails at any time by clicking the "unsubscribe" link. We may still send you non-promotional messages regarding your active orders or account status.

To exercise any of these rights, please contact us via the email address listed below. We will not discriminate against you for exercising your privacy rights. We may need to verify your identity or request authorized agent proof before processing your request.

10. Complaints and International Transfers

Complaints

If you have complaints about how we process your personal information, please contact us immediately. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer data out of the European Economic Area (EEA) or the United Kingdom (UK), we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses (SCCs) unless the destination country has been verified to provide an adequate level of protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

12. Contact Us

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your data rights, please contact our privacy compliance officer directly:

• Company Name: Triforge Solutions (Pty) Ltd

• WhatsApp Number: +27 82 956 6030

• Official Support Email: triforgesolutions@outlook.com